Shipping policy
Our Shipping Policy was last updated on 15-Oct-2023
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
"The Premix Company" or “TPC” (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to Trutruck Ventures Private Limited
- "Goods" refers to the items offered for sale on the Service.
- "Orders" means a request by You to purchase Goods from Us.
- "Service" refers to the Website.
- "Website" refers to The Premix Company website https://www.thepremixcompany.com/ accessible through suitable channel
- "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at The Premix Company. The following terms and conditions constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing times
All Orders are processed within 2 business days of receiving. On an average, it takes about 5 – 7 working days to get parcels delivered within India through our contracted shipping partners. In case of a remote location / pincode, this could take upto 25 days as well. As of now, orders are not shipped or delivered on Sundays or public holidays. In case of significantly high volume of orders, we may reach out to you to inform possible delays in shipping timelines.
Shipping rates
Shipping charges for Your Orders will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
The Premix Company is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)
Damages
We take all precautions to dispatch all our shipments through our shipping partners. However, in a rare case, if you receive a damaged shipment, kindly reach out to us on email ID hello@trutruck.in with unboxing video and images within 24 hours of receipt of this shipment. Please save all packaging materials and damaged goods to discuss the matter further.
Contact Us
If you have any questions about this Shipping Policy, You can contact us at hello@trutruck.in